Frontier Customer Care: We're Human and Happy to Help

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and some have a robotic answering service. We’re proud to say, we’re human and are happy to help right away - by phone and by email. Our Customer Service and Inside Sales staff are fully-trained, personable and committed to making your experience with us an excellent one. Whether you’re calling in for a product question, stocking your store’s shelves or want to know what specials we’re running, you can guarantee you’ll always speak to a human and never have to be put through the ringer.

 

Meet the team!

CUSTOMER SERVICE

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We have 13 representatives on staff. Many of them have been here for 10+ years!

 

INSIDE SALES

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We have 11 Inside Sales representatives on staff. Some have been on staff for 5+ years!

 

Our accomplishments and goals

 

Year-to-date, we have answered all calls within 30 seconds (includes the message) 95% of the time! This is extremely fantastic considering the industry standard (benchmark) for call centers at our volume are usually at 80%

We are also up 10% over last year for chats. However, with the new wholesale website and adding chat to our retail website, we are already seeing a large increase in chats and expect that to continue

Weekly and monthly goals make this job a high-paced and everchanging enviornment. Even with the high call volume, we take our time to walk our customers through everything - including our current promotions

We're very knowledgeable about our products as we receive samples, training and demos of new products so we can better understand and answer your product questions

 

Customer feedback

 

"I just had to write and let you know how pleased I am with your Organic Bay Leaf product. I have been making my own homemade marinara for the past 5 years and have used various bay leaves in the process, not really thinking they made any huge difference in my sauce. I found your product - wish I could remember where - and used it in my next recipe. EVERYONE and myself included commented on what a difference your bay leaf made in the taste of my marinara! It totally stepped up my pizza and pasta game!! Thank you for an awesome product!"

 

"Our last order arrived with lots of packing material. I called customer service to see what it was made from (corn and oats). When I babysat my 6-month-old grandson, he had a wonderful time exploring the sound kicking the “peanuts” and eating the box! I didn’t let him eat the peanuts, but you can see we had fun! "

 

"I am sending this email to you to say a huge thank you. I recently ordered the organic spice rack and a few other items from you. The shipping was really quick and the product was more than what I expected. Well worth any amount of money spent. I will continue to order from you. I have recently, in the last few months, switched over to ALL organic cooking and couldn’t be happier with your products. Thank you so much and I look forward to doing future business with you."

 

"Thank you for the valuable and interesting information. It helps us a lot to further promote the products we sell in our stores with the relevance they deserve. I am appreciative of what Frontier Co-op stands for."