Dear Valued Customer:
As previously mentioned, Frontier Co-op is in the process of transitioning our business systems to Infor M3, an Enterprise Resource Planning (ERP) system. Our team has worked diligently over the last two years to prepare our company for this implementation, and we are excited about the opportunities it will bring to our co-op.
You’re also inevitably aware that the last few months have seen unprecedented demand for consumer packaged goods globally, and our co-op has been no exception. From purchasing all the way through manufacturing, distribution and customer service, our team is working hard to ensure that we continue to provide the outstanding level of service you have come to expect from us over the years.
It is because of this increased demand that we have decided to delay the implementation of our new ERP system by one month to August 3, 2020. We believe this extra time will allow us to provide the same level of service to our customers and member-owners.
The conversion will require a limited period of time to switch to the new system. During this time, we will not be able to take orders, ship or receive. We will halt taking phone orders at 6:00 p.m. Central Time on July 29 until August 3. We will continue to accept orders via fax, email, web, and EDI during that time, but will not begin processing or shipping any orders until August 6.
• July 29 at 6pm CST: Final day and time to place phone orders - orders placed this day will be processed within normal timing
• July 30–July 31: No phone orders will be taken, all other orders will be held until Aug 6
• Aug 3–4: Phone orders will be accepted again but will not be processed until Aug 6
• July 30–Aug 5: No orders will be shipped or available for pick-up
• Aug 6: We will resume processing all orders as normal
We apologize for any inconvenience this change may cause. Rest assured, we are committed to ensuring this implementation is a success and will use these coming weeks to further prepare our team for a smooth transition. As with any ERP implementation, there are of course risks during the “GO-LIVE” period and the weeks immediately following. Should you experience any problems during this transition time, or have any questions in the meantime, our sales staff, customer service, and operations personnel will be available to assist with any questions and address any issue you may experience.
Thank you for your continued patronage, support and cooperation during this conversion period.
Todd Minichilli Cole Daily Tony Bedard
Vice President of Sales EVP, Operations CEO